Apogee Mattress Warranty Terms
This warranty applies exclusively to mattresses purchased from an authorized Apogee dealer or through www.apogeemattress.com website. To initiate a warranty claim, you must provide the relevant cash memo, and the mattress itself.
Please note that stains on the mattress fabric that occur after unpacking or removing the packaging/poly bag, and subsequent use at the customer’s location, are not covered by this warranty. Additionally, any damage to or tearing of the fabric during use is excluded from coverage.
Stitch openings (both quilt and tape edge) reported more than 15 days after the purchase date will not be covered under the warranty.
To make a warranty claim, the mattress must be returned to the place of purchase.
We aim to replace defective mattresses as swiftly as possible, though the actual replacement time will depend on product availability. If the purchased mattress model is discontinued, a new mattress within the same price range as the original will be provided.
If one mattress of a pair has sagged, only the sagging mattress will be replaced. However, customers have the option to replace both mattresses by paying the price difference. The rebate will be calculated based on the MRP at the time of exchange.
Please be aware that this warranty does not cover damage resulting from improper use. Follow the provided dos and don’ts to ensure proper usage. Damage due to insect, rodent, or rat infestations, and natural calamities, is not covered. Additionally, damage or sagging caused by an improper cot size and condition, uneven resting surface, or poor structural design of the cot is not included in the warranty.
The warranty does not cover odors that may arise during use in an enclosed environment, moisture in the air due to surrounding conditions or air conditioner use, excessively wet surfaces, or liquid spills on the mattress. Preferences in comfort level are also not covered. Depressions of less than 1.5” in a 5” thick mattress and less than 1” in a 4” or thinner mattress are excluded from coverage.
Please note that a slight depression may occur initially as the mattress conforms to your body shape. This is normal and does not affect comfort levels.
Warranty claims are subject to the jurisdiction of courts in Bhubaneswar. Lastly, the company’s decision regarding the nature of defects and the applicability of this warranty is final.